The nature and extent of the compensation to be paid for loss of eligible mail items are set out below. In assessing lateness, Items conveyed to addresses designated by the industry regulator as exempted from a daily delivery obligation will be examined on a case by case basis, taking into account the delivery arrangements. Working Days - for Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account) any day which is not a Saturday, a Sunday or a public holiday, unless Saturday guarantee has been purchased, in which case Saturday is a working day for other retail services any day which is not a Sunday or a public holiday. On guaranteed date as per product specification Royal Mail Special Delivery Guaranteed by 1pm ® (not posted on account) The table below sets out the due date and qualifying days to be used for determining when a mail item may be considered as lost: Productġst class- stamp/meter/account (Including Royal Mail Signed For ® sent as 1st class) Online Postage, Articles for the BlindĢnd class - stamp/meter/account (Including Royal Mail Signed For® sent as 2nd class), Online Postage Royal Mail expects customers who are posting items that have an intrinsic value to take these to an access point that can provide them with appropriate evidence of posting an item with Royal Mail. If an item has been damaged or suffered part loss the customer may be entitled to claim compensation, please refer to the compensation for damage or part loss policy. Where an item is safely delivered after the 10 working days or 5 working days in the case of Royal Mail Special Delivery Guaranteed®) the customer will be entitled to claim compensation for delay but not for loss.
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